AboutFace is a customer experience (CX) research firm specializing in mystery shopping and compliance auditing services. With a network of over 200,000 panelists, evaluators, auditors, and inspectors, they design onsite, telephone, and online mystery research programs for consumer and B2B organizations across various business categories.

Recognized as an industry leader in CX innovation, AboutFace is a founding member of the Customer Experience Professionals Association (CXPA), a global non-profit organization dedicated to the CX profession. Their clients include well-known brands such as Target, NARS Cosmetics, Publix, MetroPCS, The Home Depot, Shiseido, Comcast, REI, Sprint, and Behr.

AboutFace offers turnkey solutions by gathering intelligence, analyzing it, and providing insights to help leaders make informed decisions. Their services include clear communication, 24-hour issue resolution, intuitive support, intelligent problem-solving, and a service guarantee through their Obsessive Care™ Support & Chat as a Service.

Clients recommend AboutFace at a rate of 90%, appreciating their excellent service, communication, and knowledge. The company is committed to improving clients' businesses in specific, profound, and measurable ways.

For individuals interested in becoming mystery shoppers, AboutFace provides opportunities through their shopper login portal.