Customer Service Representative (CSR)

CSR should perform assigned customer service, telemarketing, and Back office duties the best way to meet company objectives in all areas of employee, client, and shareholder satisfaction.

CSR’s main task is to offer full range of customer service to assigned Employer’s Clients, by phone, fax, or mail/e-mail. Full range of customer service includes handling of incoming calls and outgoing calls (incl. sales calls). The offered customer service

should be of highest quality - accurate, polite, and competent.

CSR’s work duties can as well include data input to Clients’ programs and other back office tasks. The BO tasks should be made on first opportunity, precisely, without mistakes.

Additional responsibilities may be added as the needs of the business change and expand:

· Be open and receptive to constructive feedback from Team Leaders, TQM, and other

CSR’s. Listen, ask questions, and enthusiastically implement the tools given to

improve the quality of your work.

· Help to keep motivation high by being supportive to your colleagues