Welcome to the home of possibilities.

At Wayfair, we unlock opportunities beyond what was previously thought possible. We enable critical thinkers with open minds to work together to create our future. We can’t wait to see what we can achieve together.

How We Work

At Wayfair, our People Principles define how we operate as individuals, teams, and a company. They are commitments that we practice and aspire to every day – the North Star that we anchor on – the true distillation of who we are.

Relentless Customer Focus

Delivering an exceptional customer experience drives everything we do. We invest in understanding our customers and partners. We are all in customer service.

We prioritize work that drives long-term value. We execute with urgency, learn from failure, and nimbly pivot. The outcomes of our efforts are impactful, measurable results.

We are bold and confident, never reckless. We make reasoned, calculated decisions based on data, critical thinking, and pattern recognition.

We lead by setting the bar high, articulating clear goals, and diving deep. We hire, develop, and leverage only the best. Our leaders continually reevaluate and strengthen their teams and do not shy away from hard decisions. We expect and demonstrate excellence.

We invest in cross-functional global partnerships that maximize impact and minimize duplication. We prize collaboration in all interactions – with our teammates, stakeholders, and suppliers. We disagree, align, and commit. Effectiveness and efficiency in collaboration are required.

We earn and show respect, treating our teammates and partners with empathy and inclusion. We presume good intent while prioritizing impact. We balance confidence and candor with humility and kindness.

We are Wayfair first. We act on what’s best for the company, ahead of team or individual goals. We spend every dollar as if it is our own. We take pride in Wayfair’s success while planning the next win. We always think long-term.

Innovate & Improve

We are not limited by precedent. We boldly challenge the norm. We continually identify opportunities to innovate, improve, and simplify. 

We value incremental improvements, but we also look for game-changing breakthroughs.

We value adaptability and self-reflection. We find opportunity in every change, experience, and mistake. We are committed to continuous self-improvement.

Work around the world.

Whether it’s one of our global headquarters, fulfillment centers, or anything in between – we have a place where you can do your best work.

• Austin, TX

• Bay Area

• Boston

• Berlin

• London

• Galway

• Toronto

• Shanghai